Moving On Inverclyde Privacy Notice
Last updated – March 2026
Moving On Inverclyde is committed to protecting your personal information and respecting your privacy. This privacy notice explains how we collect, use and protect your personal information when you engage with our services. Moving On Inverclyde acts as a Data Controller for the personal information we collect and process.
The information we collect
To provide recovery support services we may collect and process personal information including:
Some of the information we collect may relate to your health or wellbeing, which is considered special category personal data under UK data protection law.
We only collect information that is necessary to provide appropriate support.
How we get your information
Most of the information we process is provided directly by you when you engage with our service.
We may also receive information from partner services involved in your care or support where this is relevant to your referral or ongoing support.
These may include:
Why we use your information
We use personal information to:
Lawful basis for processing your information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on include:
Article 6(1)(e) – Public Task
Article 9(2)(h) – Provision of Health or Social Care
In some circumstances we may also rely on your consent, which you can withdraw at any time.
Sharing information
In order to support your safety and wellbeing, we may share relevant information with services involved in your care, including:
Where possible, we will discuss information sharing with you.
However, if there is a serious risk of harm to you or others, we may share information without consent to protect safety.
Communication with service users
Moving On Inverclyde may use WhatsApp broadcast messages to share service updates such as activities, events or office closures.
Messages are sent by Moving On Inverclyde staff only and cannot be replied to within the broadcast list.
Your telephone number may be visible to others within the list. Your name will only appear if another person already has your number saved in their contacts.
If you do not wish to receive these messages, please inform your keyworker
National monitoring systems
As part of national monitoring and improvement of drug and alcohol services, we may record information about your engagement on the Public Health Scotland DAISy (Drug and Alcohol Information System).
This information helps improve understanding of drug and alcohol support services across Scotland.
How we store your information
Your information is stored securely within Moving On Inverclyde’s case management systems.
Access to personal information is restricted to authorised staff members involved in delivering support.
We take appropriate steps to ensure your information is stored securely and protected against unauthorised access.
How long we keep your information
We only keep your information for as long as necessary to support you and to meet legal, safeguarding and commissioning requirements.
When you leave the service, your records will normally be retained securely for up to six years from the date of last contact.
After this time, records will be securely destroyed.
Your data protection rights
Under data protection law you have the right to:
If you would like to make a request, please speak to your keyworker or contact us directly.
We will respond within one month.
Contact details
Moving On Inverclyde
Kingston House
3 Jamaica Street
Greenock
PA15 1XX
Tel: 01475 735200
Email: contact@movingoninverclyde.co.uk
Complaints
If you have concerns about how your personal information has been used, please contact Moving On Inverclyde in the first instance.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow SK9 5AF
Helpline: 0303 123 1113
Moving On Inverclyde is registered with the Information Commissioner’s Office (ICO) under registration number: ZB169208
